VDX.LIFE Billing Rules
VDX.LIFE Billing Rules
To protect your rights and ensure transparent billing processes for VDX.LIFE, we have established these Billing Rules. They apply to all paid products and services you purchase, renew, use, and refund within the VDX.LIFE application.
If you have any questions about billing matters, please contact us at support@clearealm.com (Business hours: Monday to Friday 10:00-18:00).
I. Billing System Overview
VDX.LIFE adopts a "free basic features + paid decision card" model and provides users with multiple authentication methods (supporting email account and Google account login):
1. Basic Features: Registration, login, temporary experience, strategic calibration, partial blueprint display, etc. are provided free of charge.
2. Paid Benefits: Currently, only "Decision Cards" are available for sale. Each decision question submission will consume 1 decision card; subsequent features such as strategic review and report viewing will not deduct additional credits.
3. Billing Unit: "Decision Card" is the core billing unit. If other packages are added in the future, they will be explained separately in these rules.
4. Payment Channels: Currently only PayPal payment is supported. If other channels are expanded in the future, we will notify you in advance through announcements or order pages.
II. Products and Prices
VDX.LIFE paid products include but are not limited to the following categories:
Product Category: Decision Card
Description: Purchase AI decision credits in card form
Core Benefits: AI decision report generation, hit rate feedback, strategic review
Validity Period: 12 months from activation date
Note: Actual product names, prices, and benefits are subject to in-app display. VDX.LIFE may adjust based on market conditions and will notify you in advance through announcements or order pages.
III. Purchase and Payment Process
1. Selection: You can select the desired card package in "My - Functional Service Center" or related pages, and view detailed information and prices.
2. Order Confirmation: Before placing an order, please confirm product name, quantity, price, discount information, and check the Terms of Service and Privacy Policy.
3. Payment Method: After clicking pay, you will be redirected to a third-party payment page (currently PayPal). You need to follow its operations to complete payment.
4. Payment Success: After payment is completed, the system will automatically callback and issue corresponding benefits. You can view balance and benefits in "My - My Orders" or "My - Decision Cards".
5. Payment Failure: If payment is abnormal, please check account balance, payment channel status, or contact official customer service for assistance.
6. Currency and Exchange Rates: Orders are priced in the currency displayed in the app. For cross-border payments, the final deduction is based on the actual exchange rate of the payment channel, and you are responsible for conversion fees.
IV. Benefit Usage and Validity Period
1. Effective Time: Decision cards are credited immediately upon successful order payment and can be used instantly.
2. Validity Period: Currently issued decision cards are valid indefinitely with no fixed expiration date. If cards with expiration dates are introduced in the future, they will be explained in the order page and these rules.
3. Benefit Inquiry: You can view remaining card quantity and purchase records in the "My - Recharge Decision Credits" page.
4. Benefit Sharing: Unless otherwise specified in product descriptions, cards are limited to the purchasing account holder and cannot be transferred, lent, or traded. VDX.LIFE reserves the right to freeze or revoke benefits if anomalies are detected.
V. Discounts and Promotions
1. VDX.LIFE may periodically launch limited-time discounts, coupons, benefit packages, and other promotional activities. Specific rules are subject to the activity page.
2. If coupons or discount codes are introduced in the future, usage conditions will be explained in announcements or order pages. Until then, please refer to current prices.
3. During promotional periods, if abnormal situations occur (including fraud, order manipulation), VDX.LIFE reserves the right to cancel related orders and recover disputed benefits.
VI. Refunds and After-Sales Service
1. No Refund for Non-Quality Issues: Once benefits are issued, the service is considered to have commenced. Except as otherwise provided by laws and regulations or these rules, fees are non-refundable.
2. Refundable Situations:
- Inability to provide purchased services due to VDX.LIFE reasons (such as system failures, long-term unavailability);
- Situations where refunds are required by laws and regulations.
3. Application Process: Please submit a refund application within 7 calendar days after order completion, and provide order number, problem description, proof, and other information. We will review and respond within 7 business days.
4. Refund Method: Confirmed refunds will be returned through the original payment channel. If the original channel does not support returns, we will negotiate alternative methods. Refund arrival time is subject to the payment channel.
5. Liability Limitations: Losses caused by incorrect information provided by you, account theft, or violation of terms are not within the refund scope.
6. Dispute Resolution: If there are disputes regarding refunds or benefits, please contact support@clearealm.com. If negotiation fails, disputes can be resolved according to the dispute resolution mechanism agreed in the Terms of Service.
VII. Receipts and Tax Information
1. The system will generate an order record after each payment is completed. You can view and download it in "My - My Orders" as a consumption voucher.
VIII. Exceptions and Risk Warnings
1. Abnormal Orders: If we detect frequent refunds, abnormal payments, card theft, benefit abuse, or other behaviors, we reserve the right to suspend or cancel orders and pursue liability.
2. Fraud Prevention: VDX.LIFE will cooperate with payment institutions and regulatory authorities to conduct risk control. When necessary, we may require additional identity verification.
3. Credit Management: For malicious refunds, malicious complaints, and other behaviors, we reserve the right to include relevant information in the platform's credit management system, which may affect subsequent service usage.
4. Service Interruption: In case of unforeseeable situations such as force majeure or policy adjustments that cause temporary service unavailability, we will make reasonable efforts to repair or provide alternatives, but do not assume indirect losses caused thereby.
IX. Rule Updates
1. We may adjust these rules based on business development, market changes, or regulatory requirements. Updated rules will be published in prominent positions within the app, with effective dates noted in announcements.
2. If adjustments involve important benefits (such as prices, validity periods, refund policies, etc.), we will notify you at least 7 days in advance. You can choose to continue using or stop purchasing. If you continue to pay or use paid services after the rules take effect, it is deemed that you accept the new billing rules.
X. Contact Information
If you have any questions about these rules or need after-sales support, please contact us through the following channels:
Email: support@clearealm.com
Business Hours: Monday to Friday 10:00-18:00
We will process your request as soon as possible after receiving it (generally within 10 business days).